Frequently Asked Questions

Do you treat cats? Yes! I love treating cats. They do present their own unique challenges compared to treating dogs which I enjoy. If you are bringing your cat please secure it inside a carrier.

What about other animals? I don't treat horses, but there are some amazing equine physiotherapists and rehabilitation therapists in Canterbury. I will consider other small animals, but it's best to discuss with me first to see if I can help.

What is Fear Free? Fear Free is a new concept in veterinary medicine which aims to recognise and reduce fear, anxiety, and stress associated with visits to the veterinary hospital. It involves looking for signs of stress in animal behaviour, making veterinary spaces as calming as they can be, and using gentle techniques for treatment. I implement many of these techniques in the rehab space.

My pet gets very stressed at the vet, will it be ok at rehabilitation? The rehabilitation space feels very different to a veterinary clinic. It is my converted garage, so it feels like a home. It has carpeted flooring, a sofa, and mattress to lie on. Adaptil and Feliway pheromone sprays are also used to minimise stress.

My dog doesn't like other dogs. Is that ok? Of course! Having previously had a reactive dog myself I know how stressful this can be. I do my best to avoid any overlap between patients leaving and arriving. Pet owners are asked to wait in the car before their appointment, and I get them when I am ready. There is no waiting room where your pet might be stressed out by other dogs. Where possible I also try to allow enough time between appointments so there is no chance of seeing another dog waiting in the car in the parking area. All dogs are also required to be on a leash as they are coming into and leaving rehab.

Will my insurance cover my pet's treatment? It depends on your insurance policy. In many cases it will. It may be a good idea to confirm with your insurance company first. I can also provide you with my assessment and treatment notes for your insurance claim.

My pet has had surgery, when should I start rehab? As soon as possible! Rehabilitation will support your pet's healing and reduce pain and inflammation.

Do I need a vet referral? No, you do not need a vet referral. However, it is beneficial if I can obtain any veterinary notes your pet has prior to me seeing it. This way I have a good understanding of pre-existing health conditions, any examinations and diagnostics that have already been performed and what medication your pet may be taking.

Will you send the notes to my vet? I will send the assessment and treatment notes for your pet's first appointment to your vet. I will also contact them directly (with your permission) if I feel it is needed for your pet.